(NYSE:XRX) today announced an agreement to acquire German-based Invoco
Holding GmbH, expanding its European customer care services. The
transaction is expected to close following the completion of customary
Invoco will provide Xerox’s global customer base with immediate access
to industry-leading German language customer
care services while enabling Invoco’s existing customers to take
advantage of Xerox’s broad business
process outsourcing (BPO) capabilities, including customer care
service spanning 175 facilities and serving clients in more than 30
“Invoco will blend seamlessly with our current operations as we expand
our BPO footprint in Germany and execute our European customer care
strategy,” Simon Verzijl, group president of Xerox’s commercial business
process outsourcing in Europe. “Together our goal is to expand service
and capability across Europe to new and existing local market and
This acquisition follows Xerox’s similar customer care acquisitions in
the European market, including Unamic
(Benelux region) in 2011, and both WDS
(U.K.) and XL
World (Italy) in 2012. The addition of Invoco’s German-speaking
capabilities expands Xerox’s customer care language capabilities that
are now offered in facilities in the United Kingdom, France,
Netherlands, Belgium, Turkey, Czech Republic, Romania, Italy and Albania.
The Invoco management team will remain unchanged and continue to be led
by Rainer Diekmann, Invoco’s chief executive officer. After closing, the
company will go to market as ‘Invoco, A Xerox Company’.
“This transaction enables Invoco to expand Xerox’s capabilities in
Germany and provides the opportunity to expand our services to countries
with strong German language requirements, such as Switzerland and
Austria,” said Rainer, who helped establish Invoco in 2007.
Headquartered in Hamburg, Invoco’s 1,800 employees offer deep expertise
in the cable industry allowing Xerox to add to the suite of industries
where it leads in customer care, including telecom, transportation,
technology, retail, and travel.
Since the invention of Xerography 75 years ago, the people of Xerox
(NYSE:XRX) have helped businesses simplify the way work gets done.
Today, we are the global leader in business process and document
management, helping organizations of any size be more efficient so they
can focus on their real business. Headquartered in Norwalk, Conn., more
than 140,000 Xerox employees serve clients in 160 countries, providing business
equipment and software for commercial and government organizations.
Learn more at www.xerox.com.
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