That Tony doesn't tell off in a very offensive manner?

And speaking of blaming others when does Tony take some responsiblity for the disaster he has created in the company?

    1. screws up my day in Ottawa. Planes need to be mechanically sound so they can fly, not sit on the tarmac.

       
       
       
       
    2. We regret hearing of this Tony. Please accept our apologies for any inconvenience caused by the tech problems on AC440.

       

    Unfortunately the apology doesn't address the missed meeting and the business impact. Get it together.