Yes it's true...sales people are clued out for the most part but it's not sales people that are the biggest problem here. The best salesman in future shop could not sell a broken plastic facsimile to anyone. And you can't sell z10 if its not on display. Who provided the Samsung display? BlackBerry does a display that is noticed and has SECURITY in flashing lights with real phones and Demo of hub and display and even the worst salesmen would see it as an option. So dont blame the staff blame BlackBerry for allowing this to happen in the first place. If Chen dosent fix it now the handsets are doomed in North America at least. What can great product what a shame