I was just on the BB forum for problems and I was amazed to find out they still haven't made the software to sync with Outlook contacts and calender. They were aware of the problem with the Playbook and their suggestion was to use Gmail as an intermediary. Who in their right mind would hand over all their contacts to Google. There must be tens of millions of Outlook users world wide and for a lot of them this would be a deal breaker for the Z10. People on the forum are frustrated and saying they are going to return their phones. If BB employees read this they should start doing something about it.
I am long on BB and staying here for the long haul.