GlobalWise Investments, Inc. (GWIV) Helps CareWorks Solve Complex Medical Claims Processing Challenges
GlobalWise Investments and its wholly owned subsidiary Intellinetics, a leading-edge technology company focused on the design, implementation, and management of cloud-based Enterprise Content Management (“ECM”) systems in both the public and private sectors, today provided investors with a case study for one of their clients, CareWorks (www.CareWorks.com).
A Dublin, Ohio based client of Intellinetics, CareWorks provides a complete suite of technology solutions to effectively manage claims and medical management services for workers’ compensation, disability, and integrated absence management. The company deals in many forms of electronic and paper content with a need to process those items across multiple departments.
After the implementation of Intellivue™, CareWorks eliminated the costly delays of their previous cumbersome, manual process — documents moved from one person to the next similar to an assembly line, but with constant changes that created confusion and error. Now with Intellivue™ in place, CareWorks employees have immediate access to company documents, which has almost completely eliminated backlogs in processing time resulting in substantial productivity gains.
Robert Jennings, Director of IT for CareWorks, commented, “We knew it was time to address our internal inefficiencies when we found ourselves changing our needs to meet system requirements instead of being able to change the system to meet our needs. With the implementation of Intellivue™, CareWorks now has a scalable ECM system to meet the business requirements of our organization, but also a system nimble enough to adjust and grow with our business.”
Intellinetics was able to meet these specific needs and more with the Intellivue™ platform. CareWorks has more than 400 employees and 93,000 clients, processes over 25,000 multi-page faxes per week, and scans over 40,000 multi-page paper documents per week. The company now relies on the Intellinetics solution to process this workload, which enabled significantly more claims to be processed accurately, timely, and efficiently.
“With Intellivue™, we are no longer forced into following an outdated process. If we need immediate access to a document, we can run queries to instantaneously retrieve it. This feature alone makes our work faster and avoids costly delays,” added Mr. Jennings. “We no longer have to go through all the unnecessary steps our prior system required. Intellinetics has been a wonderful technology partner.”
“In fact, Intellivue™ has already expanded to other groups. There are currently 26 applications running on it and more are in the works. Other areas of the company are integrating the imaging system with their existing systems to meet their specific needs. The company recently opened access to Intellivue images for external clients via the web as well. Intellinetics has been a wonderful technology partner,” concluded Mr. Jennings.
To learn more about this Case Study, as well as others, please visit: http://www.intellinetics.com/company/casestudies
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