Of Note:

TD Waterhouse is the new leader in the online Investor industry in Canada according to the newly released
Summer 2009 Online Investor Site review.

Interactive Brokers, OptionsXpress Canada and Think or Swim do not meet the stated criteria for inclusion.


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Summer 2009 - Online Discount Brokerage Review

For the first time since the inception of the review, there is a new number one. TD Waterhouse is the new leader in the online Investor industry in Canada according to the newly released Summer 2009 Online Investor Site review. The review named one winner unlike past reviews. Surviscor focused on the Investor and looked at three types of Investor; the passive investor, the serious investor and the active investor. The former Trader analysis is under review with the industry participants. TD Waterhouse edged out Credential Direct with BMO InvestorLine and RBC Direct Investing knocking on the number one door. The new and improved scorCard is now the most comprehensive online brokerage analysis in North America.



Rank Firm Out of 100
1 TD Waterhouse 57.29
2 Credential Direct 57.08
3 BMO InvestorLine 55.91
4 RBC Direct Investing 55.59
5 Qtrade 52.42
6 Scotia McLeod Direct Investing 50.76
7 Scotia iTrade 46.70
8 Questrade 46.47
9 National Bank Direct Brokerage 45.44
10 CIBC Investor's Edge 44.29
11 Disnat Classic 43.57
12 HSBC InvestDirect 41.32
13 Trade Freedom 36.71
14 Laurentian Bank Direct Brokerage 34.06
15 Jitney Trade

The Summer 2009 review introduced a new and improved analysis that introduced new main categories and more detailed sub-categories. The number of sub-categories now exceeds 30. The reason for the new approach was to identify the Investor needs with easy to understand categories. In the near future, Investors will have the ability to use the Surviscor data along with their own criteria to determine which firm best serves their needs.

Each company's results and general information is available to users by linking on the company names. Particpating firms allow visitors to view more information, including screenshots and a "what's new" section. The overview page also provides visitors the ability to link to various key area of the company's site. Surviscor continues to develop an industry firm suggestion tool designed to return a small list of suggested firms that Surviscor would recommend based on the latest scorCard results as well as the user's preferences.

Interactive Brokers, OptionsXpress Canada and Think or Swim do not meet the stated criteria for inclusion. Surviscor continues to collect email responsivness statistics for the companies. Visitors to this site can find company information on the firms by linking on the company's name. Surviscor performed this analysis with the help of most of the firms in the study. CIBC Investor's Edge, Laurentian Bank Direct Brokerage, Questrade and Qtrade refused to participate in the analysis process.


The Criteria:
Surviscor reviews all Canadian discount brokerage firms including bank-owned and independent firms. Traditional day trading firms are included providing they meet the minimum requirements for inclusion. The Firms are evaluated for the online features and functionality they posses.

The minimum requirements are:

1. Transactional capabilities in Canadian and US markets
2. Physical location in Canada with minimum registration requirement of 5 provinces
3. Ability to establish a registered account
4. Minimum account opening balance requirement no greater than $10,000 CDN

The Main Categories:
1. Getting Started
2. Website Design
3. Account Services
4. Market Intelligence
5. Website Transactions
6. Online Resources
7. Cost of Services

Next Analysis: TBD: Fall 2009 or Winter 2010


Surviscor is an independent Canadian-based business analysis firm that holds extensive experience in all aspects of the Canadian online services. Surviscor analyzes and ranks Canadian online services that are offered to either retail consumers or professional users. Surviscor produces seasonal features and functionality scorCards™ and email responsiveness studies. The scorCards™ rank the individual online firms within their online industry. The Customer Email Responsiveness (CER) rating measures the ability of the individual firms to service customer emails in a timely and efficient manner.

Surviscor’s main mandate is to increase the performance of Canadian online products and services through a common voice of consumers and providers. To accomplish the mandate, Surviscor analyses and ranks the features and functionalities available to Canadians in the online services market, targeting the retail market. Surviscor’s goal is to establish an Canadian online community including users and firms.

The scorCards™ and CER reports serve as industry benchmarks for consumers and industry firms and identify the firms who are considered leading-edge solutions providers and those whose online service offerings are well below industry standards. A list of the current scorCards™ under review can be found in the scorCard™ Review section.

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